PRIVACY POLICY

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://facejunkie.co.uk/ (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, which websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies”: These are data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
  • “Log files”: These track actions occurring on the Site and collect data, including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels”: These are electronic files used to record information about how you browse the Site. For example, the Site uses the Meta Pixel and Klaviyo tracking to collect information about your interactions.

Additionally, when you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use your personal information for the following purposes:

  1. Order Fulfilment: To process your payment information, arrange for shipping, and provide invoices and/or order confirmations.
  2. Marketing Communications: To send promotional SMS and email messages based on your preferences and consent.
  3. Abandoned Cart Notifications: The Site uses cookies, the Meta Pixel, and Klaviyo tracking to monitor items added to your shopping cart and identify when a cart has been abandoned. If you have opted into SMS marketing, this information may be used to send you cart reminder messages via SMS.
  4. Location-Based Services: We collect geolocation data using tools such as the Meta Pixel and Shopify customer profiles to deliver region-specific marketing campaigns and personalised recommendations.
  5. Fraud Prevention: To screen for potential risk or fraud and ensure transaction security.
  6. Improving Site Performance: To generate analytics about customer browsing behaviours and assess the success of marketing campaigns.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us operate the Site and deliver our services. For example:

Exclusion of SMS Opt-In Data: SMS originator opt-in data and consent are excluded from any data-sharing arrangements with non-affiliated third parties.

Finally, we may also share your personal information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information we receive, or to protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your personal information to deliver targeted advertisements via platforms like Meta and TikTok. For tracking and behavioural advertising, we use cookies, the Meta Pixel, and Klaviyo tracking to gather information about your interactions with the Site.

You can opt out of targeted advertising via the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

LOCATION TRACKING AND LOCATION-BASED SERVICES

We collect location data using the Meta Pixel and Shopify customer profiles. This data is used for:

  • Personalised marketing campaigns tailored to your region.
  • Improving product recommendations.
  • Ensuring more relevant advertising campaigns.

You can manage or restrict location tracking through your browser or device settings.

SMS MARKETING AND ABANDONED CART REMINDERS

We collect your phone number for the following purposes:

  • Transactional Updates: To send order confirmations and updates.
  • Marketing Communications: To send promotional SMS messages based on your consent.
  • Abandoned Cart Notifications: The Site uses cookies, the Meta Pixel, and Klaviyo tracking to identify abandoned carts. If you have opted into SMS marketing, we may send you reminders via SMS to complete your purchase.

If you no longer wish to receive SMS messages, you may opt out by following the instructions provided in the message or by contacting us.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and request that it be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the details below.

Additionally, if you are a European resident, we process your information to fulfil contracts we might have with you (e.g., if you make an order through the Site) or to pursue our legitimate business interests as outlined above. Please note that your information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you request its deletion.

CHANGES

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

MINORS

The Site is not intended for individuals under the age of 16.

KLARNA

To offer Klarna’s payment options, we share certain personal information, such as contact and order details, with Klarna to assess your eligibility and tailor payment options. Your data is handled in accordance with applicable data protection laws and Klarna’s privacy policy. Learn more: https://www.klarna.com.

CONTACT US

For more information about our privacy practices, if you have questions, or if you wish to make a complaint, please contact us via the contact form.